Terms of service

Effective Date: 14th August 2026

Welcome to Decordec. By accessing or purchasing from www.decordec.com, you agree to the Terms & Conditions outlined below. These terms ensure clarity, protect both parties, and support global operations for handcrafted, made-to-order rugs.

1. General Information

This website is operated by Decordec, a handmade rugs and carpets studio.
By visiting our site or placing an order, you agree to these Terms & Conditions.
We reserve the right to update or revise these Terms at any time. Changes will be posted on this page with the updated effective date.

2. Products

All rugs are handmade and made-to-order, so slight variations in size, color, shading, or texture may occur.
Product images are for visual reference; actual rugs may vary due to craftsmanship and lighting.
Custom rugs (custom design, custom size, custom color) are non-returnable, non-refundable, and cannot be canceled once CAD/mockup approval is given or production has started.

3. Orders & Payments

Orders are confirmed only after full payment is received.
All payments are securely processed through Razorpay, a PCI-DSS Level 1 compliant gateway.
We do not store or access your complete card details.
Decordec reserves the right to refuse or cancel an order if payment is flagged as high-risk, incorrect pricing occurs, or the product is unavailable. A full refund will be issued if we cancel the order from our side.

4. Shipping & Delivery

Shipping timelines, costs, shipping partners, and delivery conditions are detailed in full on our Shipping Policy page.

5. Returns & Refunds

Return, refund, and damage-claim conditions are detailed in full on our Refund Policy page.

6. Order Cancellations

Orders may be canceled within 24 hours of placing them.
After 24 hours — or once CAD approval is given for custom rugs — no cancellation is allowed as production begins immediately.

7. Intellectual Property

All designs, images, texts, brand assets, and product visuals on Decordec are the exclusive property of Decordec. Reproduction, distribution, or use without permission is strictly prohibited. This includes design elements consistent with Decordec's brand and photography standards.

8. Limitation of Liability

Decordec is not responsible for:

Delays caused by customs, couriers, weather, or events beyond our control
Indirect, incidental, or consequential damages
Color differences due to screen variations
Issues arising from incorrect addresses provided by the buyer

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. All disputes will fall under the jurisdiction of the courts in Bhadohi, Uttar Pradesh.

10. Contact Information

For questions, concerns, or legal inquiries:

📧 Email: support@decordec.com
👤 Grievance Officer & Head of Operations: Afzal Rub Ansari
📍 Address: Bhadohi, Uttar Pradesh, India