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Shipping policy

DECORDEC SHIPPING POLICY

Last Updated: 26 November 2025

At Decordec, every rug is handcrafted and made to order. This Shipping Policy outlines processing times, delivery timelines, shipping partners, customs rules, and important conditions customers must be aware of before placing an order.

1. Processing Time

  • All rugs are handmade and produced to order.

  • Standard processing time: 4–5 weeks before dispatch.

  • Custom size or custom design rugs: 5–6 weeks, depending on complexity.

  • As artisanal pieces, production timelines may vary slightly.

2. Delivery Timelines

Domestic Delivery (India)

Once dispatched, delivery time is approximately:
6–9 business days

International Delivery

After dispatch, international shipping takes approximately:
8–12 business days

Note:
Delivery times may vary by destination, customs clearance, and courier efficiency.

3. Shipping Partners

International Shipping (Worldwide)

We ship through trusted global carriers:

  • FedEx

  • DHL

  • UPS

Domestic Shipping (India)

Handled by leading logistics partners:

  • DTDC

  • Delhivery

  • Shiprocket partner couriers

4. Shipping Costs

  • We offer Free Worldwide Shipping on all orders.

  • No additional handling or packaging charges apply.

5. Duties & Taxes (International Orders)

  • International shipments may incur customs duties, VAT, import taxes, or clearance charges.

  • These fees are not included in the rug price or shipping cost.

  • All customs-related charges must be paid by the buyer.

  • Customs clearance may cause additional delays that are beyond our control.

6. Tracking Information

  • Once your order is dispatched, a tracking number will be emailed to you.

  • You can monitor the shipment status online until delivery.

7. Delays Disclaimer

Decordec is not responsible for delays caused by:

  • Customs inspections or document checks

  • Weather disruptions

  • Courier operational delays

  • Local holidays in the destination country

  • Incorrect or incomplete addresses provided by the buyer

  • Global events impacting logistics (strikes, natural disasters, etc.)

These conditions may extend delivery timelines beyond the stated estimates.

8. Damaged or Lost Packages

If your package is damaged or lost:

  • Contact us immediately at support@decordec.com

  • Provide clear photos/videos if the package is damaged

  • We will open an investigation with the courier

  • Final resolutions depend on the courier’s official report and insurance terms

9. Delivery Address Requirements

  • Customers must ensure the shipping address provided at checkout is accurate, complete, and deliverable.

  • We do not ship to:

    • P.O. Boxes

    • APO/FPO addresses

    • Undeliverable or restricted locations

  • If a shipment returns due to an incorrect address, re-shipping costs must be paid by the buyer.

10. Legal & Safety Protections (Added for Compliance)

To safeguard the store and ensure clarity:

  • Decordec is not liable for theft or loss after delivery is marked “Delivered” by the courier.

  • Any delivery disputes after successful delivery scans must be handled with the courier and local authorities.

  • For international shipments, customers are responsible for providing any additional identification or customs documents requested by their country.

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