Privacy policy

Effective Date: 14th August 2026

Decordec ("we," "our," "us") is committed to safeguarding your personal information and delivering a secure, transparent, and seamless shopping experience. By accessing or purchasing from www.decordec.com, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information to operate our website and fulfill your orders:

A. Personal Information

Name, Email, Phone number, Billing and shipping address

B. Payment Information

Payments are securely processed through PCI-DSS compliant gateways such as Razorpay. We do not store or access your full credit/debit card details.

C. Order Information

Items purchased, order history, communication related to customer service

D. Technical & Usage Data

IP address, browser details, device information, cookies and analytics data

E. Platform Data

Our store runs on Shopify, which may process data for order management and site performance.

2. How We Use Your Information

Your data helps us to:

Process and deliver your orders
Provide order confirmations and shipment updates
Offer responsive customer support
Improve website experience and functionality
Send promotional content (only if opted in)
Comply with legal, tax, and regulatory requirements

3. Sharing of Information

We never sell or rent customer data. We share limited information only with:

Shipping Partners — FedEx, DHL, UPS, Delhivery, DTDC, Shiprocket — for deliveries and tracking.
Payment Gateways — Razorpay or other processors — for secure payments.
Shopify — for order processing, store management, and analytics.
Legal Authorities — in cases of fraud prevention or legal compliance.

4. Cookies & Tracking Technologies

We use cookies to enhance browsing experience, save cart items, analyze website traffic, and improve performance. You may disable cookies, but certain features may not function properly.

5. Data Security

We implement SSL encryption, secure hosting, and restricted internal access. While we aim for high security, no online transmission is 100% risk-free.

6. Data Retention

Order-related and legally required data may be retained for up to 7 years for compliance purposes.

7. Cross-Border Data Transfer

If you place an order from outside India, your information may be transferred to and processed in India for order fulfillment.

8. Your Rights

You can request to:

Access or update your information
Correct inaccuracies
Delete your data (where legally permitted)
Request a copy of your data
Opt out of promotional communication

Email: support@decordec.com

9. Third-Party Links

Our website may include external links. We are not responsible for the privacy practices of third-party sites.

10. Children's Privacy

Decordec does not knowingly collect information from individuals under 13 years of age.

11. Changes to This Policy

We may update this document periodically. Any changes will be reflected by the updated Effective Date above.

12. Use of Website

You agree to use the website for lawful purposes and avoid any activity that disrupts security, performance, or accessibility.

13. Contact Information

For questions, concerns, or privacy requests:

📧 Email: support@decordec.com
📍 Address: Quazipur, Bhadohi, Uttar Pradesh, India 221401
👤 Grievance Officer: Afzal Rub Ansari
🕒 Support Hours: Mon–Fri, 10 AM–5 PM IST